Atto Privacy Policy

Last Updated: October 2024

At Atto, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding that data. By using Atto’s platform and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The categories of data we collect include:

• Personal Information: When you create an account or use our services, we may collect personal details such as your name, email address, company name, contact information, and payment information.
• Usage Data: We may collect information about how the platform is accessed and used, including IP addresses, browser type, and other diagnostic data. This helps us understand user preferences and improve the platform’s functionality.
• Product and Transaction Data: For brands and distributors using Atto to sell or purchase products, we collect details related to your product listings, transactions, and interactions with distributors and brands.
• Cookies & Tracking Data: We use cookies and similar tracking technologies to monitor user activity and store preferences. Cookies help us deliver a better user experience by personalizing the platform according to your preferences.

2. How We Use Your Information

Atto uses your personal information for the following purposes:

• Account Management: To set up and manage your account, provide customer support, and process payments.
• Improving Services: To understand how users interact with the platform, analyze trends, and improve the overall user experience through analytics and product development.
• Compliance and Legal Requirements: To ensure adherence to regulatory obligations, including compliance with import/export requirements and other legal obligations.
• Marketing and Communication: To send newsletters, promotional offers, or product updates that we believe are relevant to your interests. You can opt out of receiving marketing communications at any time.
• Security: To protect Atto and our users from fraud, unauthorized access, or other harmful activities, ensuring the integrity of our services.

3. Data Sharing and Disclosure

We may share your information with third parties under the following conditions:

• Service Providers: We work with trusted third-party companies to perform services on our behalf, including payment processing, logistics, and customer support.
• Legal Obligations: We may disclose your information if required by law or in response to valid requests from regulatory or law enforcement authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• With Your Consent: We will share your data with third parties when we have your explicit consent to do so.

4. Data Security

We take data security seriously and use industry-standard measures to protect your information. This includes encryption, access controls, and secure payment processing systems. However, no data transmission over the internet can be guaranteed as fully secure. While we strive to protect your personal data, we cannot ensure the security of any information you transmit to Atto.

5. Your Rights

As a user, you have the following rights regarding your personal data:

• Access and Correction: You can request access to or corrections of the personal information we hold about you.
• Data Deletion: You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Opt-Out: You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.
• Portability: You can request a copy of your data in a machine-readable format and, where technically feasible, transfer it to another service provider.

6. Retention of Data

Atto retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and compliance purposes. Once your information is no longer required, we securely delete or anonymize it.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside your state, province, or country. If you are located outside the United Arab Emirates (UAE), and choose to provide information to us, note that we may transfer the data to the UAE or other countries and process it there.

By using our platform, you consent to the transfer of your information in accordance with this Privacy Policy.

8. Third-Party Links

Atto’s platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

Atto reserves the right to modify this Privacy Policy at any time. We will notify users of any significant changes via email or through the platform. Your continued use of Atto’s services after changes are made to this policy constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: support@atto.me
• Phone: +971-547400092
• Office Address: Dubai: City Walk, Dubai, 414141.
  Sharjah Media City, SHAMS, Sharjah, UAE
  Riyadh: Al Hittin, Riyadh, KSA

By using Atto’s platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.